F.A.Q
 

Frequently Asked Questions (FAQ)


1.How long do pins take to make?
2.Who designs my pin?
3.Do I have to have lines in my pin separating colors?
4.How can I tell which process will be used to make my pin?
5.Do you offer a rush service?
6.What is the minimum number of pins that I can order?
7.Once I approve the proof, how do I place my pins into production?
8.Do you guarantee your products?
9.Who delivers my pins?
10.supply design and quotation time?

 

Q:How long do pins take to make?
A: Some lapel pins can be delivered in as little as 7 days while other may take 3 weeks. It all depends on the process used to make them and Quantity.

Q:Who designs my pin?
A: You can either send us your design or we can design the pin for you. Email the details of what your pin should look like.

Q:Do I have to have lines in my pin separating colors?
A: No, you do not have to have lines separating colors in a lapel pin. Screen printing the colors directly onto the pin surface eliminates the need for lines. Lines are on the pin to keep colors separate when we heat the pin or all the colors would blend together.

Q:How can I tell which process will be used to make my pin?
A: The only real way to determine the process to be used is for us to see the artwork. From there we can give you options on what would work best.

Q: Do you offer a rush service?
A:  All of our lapel pins are manufactured in the fastest possible time frame of 7 days for sample, so we do not offer a rush service. However, if you have a time frame constraint you are working under please let your salesperson know and we will try out best to do that meet that time frame.

Q: What is the minimum number of pins that I can order?
A: Our minimum quantity to order is 100.

Q: Once I approve the proof, how do I place my pins into production?
A: Please send confirmation into to our E-mail .when we check  your e-mail after . then we will produce for you.

Q:Do you guarantee your products?
A: PINSBACK and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product. We only require that you submit your written claim of defective product to us within 30 days of receipt.

Q:Who delivers my pins?
A: We ship UPS International or DHL directly to your door. Delivery takes between 2 to 3 days depending on where you live. Other delivery arrangement can be made if requested.

Q:Supply design and quotation time?
A: 1~1.5 hours for 2D design , 5~6 hours for 3D design  and   about the price10 minutes for 2D design , 1 hours for 3D design.

 






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